Picture this: You’re sitting in a training room in Vietnam, 9,000 kilometers from home, wondering how you ended up here after your previous employer decided that paying salaries was “optional.” That was me, exactly one year ago, starting my journey with Tattva as a customer service agent for Lime. Spoiler alert: it turned out to be the best “worst” thing that ever happened to me.
The Plot Twist I Never Saw Coming
When I first joined Tattva, I thought this would be a temporary gig -just something to pay the bills while I figured out my next move back to Poland. Little did I know that answering customer service calls would become my ticket to freedom and, surprisingly, my connection back home.
The magic happened during my first week on the job. I picked up a call, went through my usual greeting, and suddenly heard “Dzień dobry!” on the other end. Wait, what? A Polish customer calling Lime support? In that moment, I realized I wasn’t just 9,000 kilometers from home—I was actually closer to it than ever before.
Turns out, many of Lime’s users in Europe are Polish, and suddenly I found myself having daily conversations in my native language. It was like the universe played the ultimate prank on me: “You want to feel homesick? Here, talk to your compatriots all day long!” The irony was beautiful.
When Customer Service Gets Personal (In the Best Way)
Working in customer service, you expect the usual: technical issues, billing questions, maybe the occasional frustrated customer. What you don’t expect is to make genuine friendships through a headset.
A few months ago, I got a call from a customer whose phone had broken. Simple enough- he wanted to end his current Lime trip since he couldn’t complete it with his broken device. But here’s where it gets interesting: this guy started calling me every single day for a week, not just to sort out his ride cancellation, but because we’d somehow become phone buddies.
Our daily conversations went something like this:
“Hi, it’s me again. So, about ending that trip…”
“Sure, but first, how was your day? Did you try that restaurant I mentioned?”
By the end of the week, something beautiful happened. He gave me his personal phone number and said, “Call me sometime when you’re not at work. I’m curious about your adventures around Asia, and honestly, I miss talking to someone from my hometown.” It turned out we were both from the same region in Poland, and while he was curious about my nomadic lifestyle and travel stories, I was hungry for that connection to home, news about familiar places, shared memories of local spots, even complaints about the weather back home.
Before I knew it, we were discussing everything from travel recommendations to life philosophy, both during work calls and in our private conversations. This customer became my daily dose of human connection and a bridge to my roots, and I like to think I became his window into a different way of living. Who knew that customer service could be so… social?
The Freedom That Came with the Headset
Here’s what nobody tells you about working for a company like Tattva: the freedom is addictive. While my friends back in Poland are stuck in traditional 9-to-5 office jobs, I’m taking customer calls from beaches in Thailand, cafes in Vietnam, and now, tropical islands in the Philippines.
My office locations have included Hanoi’s ancient streets, Sapa’s misty mountains, Da Nang beaches, Bangkok’s bustling energy, Phuket’s peaceful vibes, and currently, island-hopping in the Philippines. The best part? My customers have no idea I’m answering their calls while watching a sunset over the South China Sea.
The Language Barrier Comedy Show
Working in multilingual customer service is like being in a daily comedy show. My favorite moments include customers who think “clearing cookies” means eating their snacks, confusion when I ask someone to “restart their device” and they ask if they should restart their car, and cultural differences in expressing urgency.
But here’s the beautiful thing: these moments of confusion often lead to the most genuine human connections. When you and a customer are both laughing about a misunderstanding, you’re sharing a moment of humanity.
What Tattva Taught Me About Life
Working for Tattva has been more than just a job—it’s been a masterclass in adaptability, cultural awareness, and finding opportunity in unexpected places. When I started, I was just a guy who needed work. Now, I’m part of a global team that connects people across continents, languages, and cultures.
The company culture embraces our international spirit. My managers understand that we’re not just employees—we’re cultural ambassadors, each bringing unique perspectives to the customer experience. My ability to connect with Polish customers isn’t just a language skill; it’s a bridge between cultures.
The Unexpected Life Lesson
If someone had told me a year ago that losing my job would lead to the most fulfilling career of my life, I would have laughed. But sometimes the best opportunities come disguised as disasters.
Today, as I write this from a beach in the Philippines, preparing for another day of helping Lime customers while living my best life, I’m grateful for that moment of uncertainty that brought me to Tattva.
The job I thought would be temporary has given me something I never expected: the freedom to explore the world while staying connected to home, one Polish conversation at a time.
Who knows where I’ll be tomorrow? That’s the beauty of this lifestyle—the uncertainty that once scared me now excites me. All I know is that wherever I land, I’ll have my headset ready and a smile in my voice, ready to help the next customer and maybe make a new phone friend along the way.
Currently accepting recommendations for my next destination—as long as they have good WiFi and decent coffee!
